Aurora Veterinary Clinic

I brought my new puppy here for runny and bloody stool. I noticed this issue as soon as I brought her home. They told me she had a parasite after I brought her in twice for the same issue which they said would be cleared up in 1 week. After finishing her medication she still had the same problem so they had me bring her in again. I have brought her in 4 times for the same issue and spent hundreds of dollars... 7 months later she still has this issue and they cant tell me why. This time I called saturday to schedule an appointment for my other dog who has been having mild seizure like symptoms. They said they didnt have open appointments but could get me in Monday for an emergency appointment fee for $25. After leaving today I noticed they charged me $71 for an emergency appointment alone. Maybe you should train your staff better. I did not ask for a price but since they told me $25 that is what the charge should have been.

We recently had to put our loved one down, and it was on a Saturday morning, we called right when they opened, without hesitation told us to come in, and the entire staff was very polite emphatic and showed strong care for our dog. We have always went to them for the routine visits but this put us over the edge knowing we have picked the right vet. Thank you.

I have been bringing my senior pitty mix to this vet for several years. This past experience is the one that has been the final straw for me. The whole ordeal started out with me having to schedule 7 weeks in advance to be seen by the doctor who has been treating him. So I did. On the 24th we finally had our appointment. They weighed him and the vet tech noted he had lost 3 pounds which I was super happy about so I distinctly noted his weight in my head. The visit continued with me waiting for around 30 minutes only for me to not be seen by our usual vet. A stranger who I had never seen before enters. I was given no explanation regarding why we weren’t being seen by the vet I scheduled with. She did note his heart rate but didn’t look in his eyes or really feel his body at all. However they managed to scrounge up 600$ worth of shots and treatments that he needed. One being a bordetella shot that I have asked them to disregard every single visit due to the fact that he doesn’t go to kennel. I reminded them again, I didn’t need him to get that shot. Yay I saved 25 dollars. 600$ later the vet says they will email me his write up. I say fine and leave. It’s been a whole week without a call or email, so I call the vet inquiring about his visit. I get a very flippant worker telling me “oh they must have forgotten to send it to you”. I’m upset at this point bc they certainly did not forget to charge me 600$. For the record, the vet clinic at PetSmart down the road had NEVER forgotten to send me the records of every visit. She sends over the wrong document so I have to AGAIN call back and ask for the blood work. This time a different worker answers and thankfully had a much kinder tone. This time she sends the correct paperwork and I notice that my dog’s weight had not been updated the past 3 visits we had. I mean seriously? If you cannot record a weight then how can I trust you can even read bloodwork results? Not to mention weight is a very vital indicator of health in animals. I am very disappointed by this vet clinic. They are willing to charge an arm and a leg for services and medication but simply do not seem to care about the patient’s health or wellbeing, down to not even caring enough to keep accurate weight recordings. It feels terrible that you entrust your precious pets to people who can’t even bother to record an accurate weight for them. It’s shameful. If you take your pet to this clinic be careful to note important information about your pet and check their records for accuracy. I will be taking my business elsewhere.